Our new clinic procedures (Coles notes version of our Plan to Return)
Here are the protocols that will now be occurring at the clinic: If you feel concerned at any time you are free to end the session and leave.
I know this sounds like a lot but these measures are in place to keep everyone healthy! I understand that some people will want to just get to the treatment but we have to screen every patient that enters our clinic. This is non-negotiable, and any non-compliance will result in immediate termination of the session.
If you have any questions or concerns please contact us by email or phone and we will get back to you.
- The day before your appointment we will be send an e-mail survey about symptoms of COVID-19, and we will be asking you again the day you come in for your appointment. (The staff also have to self-screen for the same symptoms every day). Please complete the self assessment survey the day before your appointment. You can also review the BDCDC self-assessment at: https://bc.thrive.health/covid19/en
- You understand that the treatment will be cancelled immediately if you do not meet the pre-screening criteria upon presentation at the clinic.
- Late cancellation fees will be waived for any COVID-19 symptoms, cold symptoms, and flu symptoms. DO NOT COME INTO THE CLINIC IF YOU HAVE SYMPTOMS
- A consent form will be discussed and signed during your appointment about the possibilities of contracting COVID-19. There is a copy under the COVID-19 tab so you can read it and think about it before your treatment.
- There is a clear plastic bin with a lid in each room to put your clothes in. The bin will be sanitized after each use.
- Tissues will be given to you in case you need to rub your face, sneeze or cough into, then put them in the garbage. Please bring a new unused or clean reusable mask to your appointment, if you don't have a mask one will be given at a cost of $1.00 + tax
- The therapist will be wearing mask during the treatment. A new mask will be used with each patient.
- Treatment rooms will be sanitized between appointments; the bathroom, hallway sink, and all door knobs will be sanitized regularly throughout the day.
- Please go to the bathroom before you leave your house, we are wanting to reduce the need for patients to use our bathroom. The bathroom can be used when necessary.
- We will ask that you wait in your car till we text or wave you in or wait outside the clinic door. The clinic door will be locked during treatments.
- Once entering the clinic, your temperature will be taken by your therapist with a thermal heat gun (no physical contact) and recorded and then you must wash your hands at the back sink.
- Only minors or patients that require help will be allowed to have someone accompany them into the clinic.
- All payments (no cash or cheques) and rebooking of appointments must be done in the treatment rooms. Contactless payment is available.
- When your treatment is done and you are ready to open the door please use a tissue or advise the therapist that you are done and they will open the door.
- All receipts will be emailed to you.
- To have one-way flow of people through the clinic, patients will be asked to leave by the back door of the clinic. Unless physical limitations cannot allow for this i.e. wheelchairs, age, major health issues. We will make sure that you can leave the clinic safely through the front door. The back door does have steps so please let us know if you will not be able to leave by the back door.
- The clinic has cleaning supplies that are COVID-19 approved by the health ministry in every room, reception area and bathroom. The staff will be using them after every appointment and throughout the day.
- At this time only service dogs will be allowed into the clinic
I know this sounds like a lot but these measures are in place to keep everyone healthy! I understand that some people will want to just get to the treatment but we have to screen every patient that enters our clinic. This is non-negotiable, and any non-compliance will result in immediate termination of the session.
If you have any questions or concerns please contact us by email or phone and we will get back to you.
Symptoms for COVID -19:
Watch for symptoms of COVID-19 that can appear up to 14 days after being exposed to the virus. Symptoms of COVID-19The symptoms of COVID-19 are similar to other respiratory illnesses including the flu and common cold. They include:
*Average normal body temperature taken orally is about 37°C. For more on normal body temperature and fevers, see HealthLinkBC's information for children age 11 and younger and for people age 12 and older.
Symptoms can range from mild to severe. Sometimes people with COVID-19 have mild illness, but their symptoms may suddenly worsen in a few days. People infected with COVID-19 may also experience gastrointestinal symptoms like diarrhea, nausea and vomiting a few days after the onset of the above symptoms. It you only have gastrointestinal symptoms you may not have COVID-19.
Watch for symptoms of COVID-19 that can appear up to 14 days after being exposed to the virus. Symptoms of COVID-19The symptoms of COVID-19 are similar to other respiratory illnesses including the flu and common cold. They include:
- Fever
- Chills
- Cough
- Shortness of breath
- Sore throat and painful swallowing
- Stuffy or runny nose
- Loss of sense of smell
- Headache
- Muscle aches
- Fatigue
- Loss of appetite
*Average normal body temperature taken orally is about 37°C. For more on normal body temperature and fevers, see HealthLinkBC's information for children age 11 and younger and for people age 12 and older.
Symptoms can range from mild to severe. Sometimes people with COVID-19 have mild illness, but their symptoms may suddenly worsen in a few days. People infected with COVID-19 may also experience gastrointestinal symptoms like diarrhea, nausea and vomiting a few days after the onset of the above symptoms. It you only have gastrointestinal symptoms you may not have COVID-19.